Offer agreement

Legal Entity Details:

Individual Entrepreneur Atlasov Stanislav Fomich

OGRN 316774600303330

TIN 860410402377

Customer - a fully capable individual or legal entity represented by its legal representative who purchases goods on the Misstease.ru or Misstease.store website.

Seller - Individual Entrepreneur Atlasov Stanislav Fomich.

Order - a completed request from the Customer for the delivery of a particular product or products selected on the misstease.ru or misstease.store website.

Delivery Service DHL JSC, Federal state unitary enterprise Russian Post, CDEK LLC - a third party providing Order delivery services to Customers under an agreement with the Seller.

Website – misstease.ru or misstease.store

1. General Provisions

1.1. This document is a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation.

1.2. The provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2, Chapter 30), as well as the Law of the Russian Federation "On the Protection of Consumer Rights" dated February 7, 1992, No. 2300-1, and other legal acts adopted in accordance therewith, apply to the relationship between the Customer and the Seller.

1.3. The Seller reserves the right to make changes to this document, located on the Website. Therefore, the Client undertakes to monitor these changes independently.

1.4. The Client agrees to the terms of this offer by clicking the "Place Order" button at the final stage of the Order process, as well as after confirming the order by phone, email or WhatsApp and Telegram applications.

2. Order Processing and Fulfillment Time

2.1. The Client's order may be placed in the following ways: by the Client directly on the Website, by phone, email or WhatsApp and Telegram applications.

2.2. When placing an Order, the Client must provide their last name, first name, as well as their preferred method of communication and delivery.

2.3. After placing the Order, the seller will deliver the Order to the Delivery Service in no longer than 5 business days.

2.4. If the desired product is not available at the time of placing an order, a pre-order will be placed, with an estimated delivery date provided to the Client. The Client agrees that it is impossible to provide an exact delivery date in this case.

2.5. All information materials provided on the Seller's website are for reference only and cannot fully convey accurate information about the properties and specifications of the product, including colors, sizes, and shapes. Colors on the screen may differ slightly from actual colors due to monitor color settings. If the Client has any questions regarding the properties and specifications of the product, they should contact the Seller before placing the Order.

2.7. In the event of cancellation of a fully or partially pre-paid Order, the cost of the product may be refunded upon the Client's request.

2.8. In accordance with paragraph 1 of Article According to Article 157 of the Civil Code of the Russian Federation, when a pre-order is placed, the Seller's obligation to deliver the goods arises only when they go on sale. If, due to circumstances beyond the Seller's control, the goods' availability is cancelled or postponed indefinitely, the Seller shall unilaterally cancel the Order.

2.9. Specifics of Sale of Discounted Goods

2.9.1. The Seller has the right to offer for sale goods that have defects specified in the product description on the website and in the accompanying documentation.

2.9.2. If the Customer discovers defects that were not disclosed by the Seller when selling the goods, the Customer has the right to demand free rectification, replacement, or termination of the contract, as provided by law, if they can prove that the defects arose prior to the delivery of the goods to the Customer or for reasons that arose prior to the delivery.

2.10 The Seller informs the Customer of the status of their order by sending a written notification via SMS or email or WhatsApp and Telegram applications.

3. Delivery

3.1. Delivery methods are indicated on the Seller's website.

3.2. In the case of delivery by courier service, the delivery timeframe, date, and time slot are agreed upon with the Customer. Otherwise, delivery times are stated on the official websites of the Transport Companies.

3.3. The Seller will make every effort to meet delivery deadlines. However, delivery delays are possible due to unforeseen circumstances not caused by the Seller.

3.4. The risk of accidental loss or damage to the goods passes to the Client upon receipt of the Order and the recipient's signature on the delivery documents. In the event of non-delivery of the Order, the Seller will reimburse the Client for the cost of the Order and delivery upon receipt of confirmation of the loss of the Order from the Client or the Transport Company.

3.5. The delivery cost for each Order is calculated individually based on its weight, region, and delivery method and is specified when placing the Order.

3.6. Upon delivery, the Order is handed over to the Client or to the Client's legal representative. If the above-mentioned persons are unable to collect the Order placed in cash, the Order will be handed over to a person willing to provide order information (Order number and/or full name of the Recipient) and to pay the full cost of the Order to the person delivering the Order.

3.7. Upon delivery of a prepaid Order, the Client is required to provide an identity document. The Seller guarantees the confidentiality and protection of the Client's personal data.

3.8. Upon delivery of the Order, the Client is obligated to accept the ordered Goods in the presence of a representative of the Transport Company/Delivery Service for the quantity, quality, assortment, and completeness of the Goods. Acceptance of the Goods signifies that the Client has read and agrees to this Agreement and has no complaints regarding the Goods. Complaints regarding the quality of the Goods after acceptance will not be accepted.

4. Payment for Goods

4.1. The price of the Goods is indicated on the website.

4.2. The price of the Goods is fixed at the time of placing the Order and does not change during processing, except for cases specified in Section 4.3.

4.3. If the price of the Goods ordered by the Client is incorrect, the Seller will notify the Client as soon as possible so that the Order can be confirmed at the corrected price or the Order can be cancelled. If the Client cannot be contacted, the Order is considered cancelled. If the Order has been paid for, the Seller will refund the amount paid to the Client by crediting it to the Client's User Account.

4.4. In the case of a pre-order for which delivery of goods is scheduled over a longer period (more than 7 days), the price is fixed only if 100% prepayment is made.

4.5. Payment methods for the Order are specified on the website.

4.6. Payment for Goods by Bank Card

4.6.1. In accordance with the Central Bank of the Russian Federation Regulation "On the Issuance of Bank Cards and on Transactions Conducted Using Payment Cards" dated December 24, 2004, No. 266-P, bank card transactions are performed by the cardholder or their authorized representative.

4.6.2. Authorization of bank card transactions is performed by the bank. If the bank has reason to believe that a transaction is fraudulent, it reserves the right to refuse to process it. Fraudulent transactions with bank cards are punishable by Article 159 of the Russian Criminal Code.

4.6.3. To prevent various types of unauthorized use of bank cards for payment, all Orders placed on the Website and prepaid with a bank card are verified by the Seller. In accordance with the Rules of International Payment Systems, in order to verify the owner's identity and their authority to use the card, the Client who placed such an order is required, upon request from a Seller employee, to provide a copy of two pages of the bank card holder's passport (the page containing the photo), as well as a copy of both sides of the bank card (the card number must be covered except for the last four digits). The Seller reserves the right to cancel an Order without explanation, including if the Client fails to provide the specified documents (by fax or email as scanned copies) within 14 days of the Order date or if their authenticity is in doubt. The Order price will be refunded to the cardholder.

4.7. The Seller reserves the right to provide the Client with discounts on Products and establish a bonus program. The types of discounts, bonuses, and the terms and conditions for accrual are specified on the Website and are subject to change by the Seller unilaterally.

4.8. The Seller reserves the right to establish discounts to promote a particular payment method or delivery method for Products.

5. Return of Goods

5.1. The Customer has the right to refuse the ordered Goods at any time prior to receipt and request a refund of the amount paid for them. The Seller is obligated to refund the amount paid for the returned Goods within 14 days of receipt of the written request.

5.2. Upon receipt of the Goods of proper quality, the Customer has the right to refuse the ordered Goods of proper quality. If the Customer refuses to purchase Goods of proper quality after their delivery to the Customer's address, in accordance with paragraph 4 of Article 497 of the Civil Code of the Russian Federation, the Customer shall reimburse the courier services for delivery and return of the Goods to the warehouse. Goods must not be sent cash on delivery. Goods may only be accepted if they are returned unused and in the original packaging. The Customer has the right to open the original packaging to inspect the quality and compliance of the Goods with the order; however, when returning, it is important to return the Goods with the original packaging.

Products supplied as a set must be returned as a set. Products purchased from other companies are not accepted for return. Return requests will be processed no later than 10 days from the date of receipt.

5.3. The Customer has no right to refuse a product of proper quality with specific properties (size, height, width, color, design) if said product can only be used by the consumer purchasing it.

5.4. Upon receipt of a defective product, the Customer has the right to request a replacement of the defective product with a quality product. The Customer may return the defective product to the Seller and request a refund of the amount paid for it. In the event of a justified claim regarding the quality of the product, the Seller will satisfy the Customer's request within 10 days from the date the Buyer submits a written claim and returns the product. Returns are at the Seller's expense.

6. Completing forms on the Website

6.1. By placing an order, the Client agrees that registering on the Website and/or placing an order for goods from the Seller, having previously read this text, constitutes, in accordance with paragraph 1 of Article 9 of the Law, a sufficient form of consent to the processing of the Client's personal data. This form of consent confirms the Client's consent, and no written form or other evidence is required to further confirm the Client's free expression of will. By placing an order, the Client confirms that their consent is specific, informed, and conscious. By placing an order, the Client also agrees to receive advertising and information from the Seller via telecommunications networks, including the Internet, in accordance with Article 18 of Federal Law No. 3 "On Advertising" dated March 13, 2006.

6.2. The Client agrees that any personal data provided by the Client while using the Website will be stored in the Seller's information system and will be processed solely for the purposes of ensuring the fulfillment of this Offer in accordance with the Federal Law "On Personal Data."

6.3. The Seller is not responsible for the accuracy and correctness of the information provided by the Client.

7. Intellectual Property

7.1. All text information, graphic images, videos contained on the Website are the property of the Seller and/or its counterparties.

8. Warranties and Liability

8.1. The Seller shall not be liable for damages caused to the Client due to improper use of Products ordered on the Website.

8.2. The Seller reserves the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Client to third parties.

9. Other Terms

9.1. All data regarding the number of product views and purchases is not reliable and is provided for informational, marketing, and advertising purposes.

9.2. The relationship between the Client and the Seller is governed by Russian Federation law.

9.3. If the Client has any questions or complaints, they should contact the Seller's customer service team by phone or by WhatsApp, Telegram applications. The parties will attempt to resolve any disputes that arise through negotiations. If agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.